I've been using Precision Garage Door for several years as in my opinion, they are simply the best in town. While other large companies have installed the original garage doors on two of my houses, I've found that when I have an issue that needs to be addressed, the other big companies are not readily available to come out and take care of your problem. In my latest incident, I simply went on Precisions website and two different options for the same day to have them come out and determine exactly what the problem was. This time, I had the pleasure of working with Steven Z, who found that the original (only 3 years old) garage door opener while installed correctly, the door tension itself was too tight and the door was out of balance creating additional tension when opening the door. That combined with an under-powered motor lead to its failure in just a few short years. They happened to have the right opener in stock and were out the next day to replace and at the same time, re-tension the door properly so that it was balanced correctly. The door now works perfectly and I look forward to many years of operation out of the new opener.
While the other "big" company is fine, I have found that Precision is more customer focused and cares deeply about their customers, which is huge in my mind. As I told Stephen, I feel that Precision is a "Customer Service" company that sells and services garage doors. Couldn't be happier with the price and service that I received.