I can’t say enough good things about Precision Garage Door. They treat their customers right, stand behind their service and warranties, and truly care about customer satisfaction.
I recently had the Wi-Fi cards fail on both of my garage door openers. Even though the openers were four years old, Precision Garage Door replaced both cards without charging me any diagnostic or service fees. That kind of customer service speaks volumes about a company that stands behind its products and its work.
I especially want to recognize Stephen Zerkel for the outstanding job he does. His attention to detail, friendly attitude, and commitment to quality are top-notch. I always try to request Stephen because he takes his time, does things right, and takes genuine pride in his work. He makes sure everything is working properly and that I’m completely satisfied before he leaves.
After installing the new Wi-Fi cards, we ran into an issue getting the openers to connect to my home Wi-Fi. Rather than leaving it at that, Stephen stayed, contacted Genie support, and worked through the problem until we got it resolved. That extra effort really sets him apart. He doesn’t just do the job and move on—he makes sure the customer is taken care of.
Precision Garage Door has earned my trust and my business, and Stephen is a big reason why. If you’re looking for a company that stands behind its work and a technician who genuinely cares about doing the job right, I highly recommend Precision Garage Door and Stephen Zerkel. They’ve set the bar high for customer service!